At yasakart, we take great pride in the quality and craftsmanship of our product. Attention to design, assembly, finish and materials is our priority. Should you wish to cancel your order, please refer to the following policies:
Refunds "prior" to delivery or pick up
You may cancel your order and ask for a full refund prior delivery or pick up (except for Special Order furniture). A full refund will be issued to the original method of payment.
Special order merchandise is manufactured to your exact specifications. Due to the unique character and extensive process of custom order pieces, cancellations are not permitted. If you do not accept delivery, you forfeit 33% of the purchase price and may be subject to a return shipping fee.
To cancel your order, simply call a service representative, or, if you prefer, e-mail us
Refunds "after" delivery or pick up
• After your receipt of merchandise, if you are dissatisfied for any reason, you may return it for full refund, less delivery and restocking fees, so long as it is returned or exchanged within 14 days of pickup or delivery. • Except where prohibited by law, a 25% restocking fee may be charged on returned merchandise or cancelled orders. (except for "Special Order" purchases).* • Refunds will be in the same form as that of the original payment and issued only to the individual(s) listed in the invoice, except for cash. If your original payment was a cash payment and your refund exceeds $250, a refund check will be issued by our Corporate Office within 10 days and will be mailed to you by the store.
Reporting Damages/ Defects
• Delivered Items
Client must carefully inspect all pieces while the third party drivers are still on site. If, during delivery, your merchandise or property has been damaged, incomplete, or inaccurate shipments. the client needs notify store personnel within 3 days of taking possession of the merchandise. Back to Top
• Pick Up Items
If you discover damages to your merchandise, you must notify store personnel immediately and notify us before merchandise been assembly on the space. Returns of stock merchandise must be in original condition and packaging, and include a receipt.Customers are required to return the merchandise to the store for service or exchange. Items without a receipt may be returned for merchandise credit.
